bb44 Privacy Policy

1 Introduction and Scope

This Privacy Policy governs all data processing activities related to the bb44 platform. By accessing the bb44app.cam website, creating an account, or using any of our services, you are considered to have accepted the terms of this Privacy Policy.

bb44 is committed to operating a safe and transparent online platform for users in Bangladesh. This policy must be read alongside our Terms and Conditions, as both documents together form the legal framework of the service.

This policy applies to website visitors, registered members, and all individuals who interact with bb44 in any way.

2 Data Collection

2.1 Information You Provide Directly

When you create an account on bb44, make a deposit, or contact the support team, we collect the following information directly from you:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• National ID card or other government-issued document for identity verification
• Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account information

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device identification details
• Browser type and operating system information
• Navigation patterns and duration on the website
• Login time, session data, and geolocation data
• Game history and transaction logs

2.3 Information Received from Third Parties

Where necessary for identity verification or financial fraud prevention, we may also receive certain information from authorised third-party sources. Such data collection is always conducted within the scope of this policy.

3 Purpose of Data Use

bb44 uses collected data solely for the following purposes:

• Account Management: Completing the registration process, verifying identity, and keeping your account active.
• Financial Transactions: Securely processing deposits and withdrawals. This includes payment verification via bKash, Nagad, Rocket, Upay, and bank transfer.
• Service Improvement: Analysing user experience to make the platform more effective.
• Security and Fraud Prevention: Detecting unauthorised access, multiple account creation, or financial irregularities.
• Bonuses and Promotional Offers: Correctly allocating bonuses to eligible members and monitoring wagering conditions.
• Customer Support: Providing support in Bengali via live chat and email.
• Legal Compliance: Maintaining records and producing reports as required by applicable law.

bb44 never sells personal data or transfers it to unrelated third parties for commercial purposes.

4 Sharing Data with Third Parties

bb44 may share your information with third parties only in the limited circumstances below:

4.1 Payment Processors

Necessary financial information is shared with authorised payment processors to securely complete deposits and withdrawals. These organisations follow their own privacy policies and security standards.

4.2 Identity Verification Services

Relevant identity-related information may be shared with third-party KYC (Know Your Customer) service providers for account verification and fraud prevention.

4.3 Game Providers

As game providers including Pragmatic Play, PG Soft, JILI, and Evolution are integrated into the platform, minimal data may be shared to ensure the security of game sessions. The amount of data shared is kept as limited as possible.

4.4 Legal Requirements

Information may be provided to fulfil legal obligations in response to a court order or a lawful request from a relevant authority.

5 Data Security Measures

bb44 uses industry-standard security technology to keep your personal and financial information secure:

All data transmissions are encrypted using SSL (Secure Sockets Layer) technology, which prevents unauthorised third-party access during data transfer. Passwords are not stored in any readable format — only in hashed form.

Staff access to our servers is strictly controlled through role-based permissions. Only authorised personnel can access specific data, and every access is logged.

However, no internet-based system is entirely free of risk. To help keep your account secure, use a strong, unique password and do not share it with anyone.

6 Cookies and Tracking

bb44 uses cookies and similar tracking technologies to operate the website properly and improve the user experience.

6.1 Essential Cookies

These cookies are necessary for the basic functioning of the site — such as keeping login sessions active, saving language preferences, and maintaining security. Without them, normal use of the site is not possible.

6.2 Analytical Cookies

These cookies are used to analyse which parts of the site users visit most, in order to improve the quality of the service. This analytical data is generally processed in anonymous or aggregated form.

6.3 Cookie Controls

You have the option to disable cookies from your browser settings. However, disabling essential cookies may cause some features of the site to stop working correctly.

7 Data Retention Period

bb44 retains your data according to the following principles:

• Active Accounts: All relevant data is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, transaction data must be retained for a specified period in accordance with legal obligations.
• Transaction and Financial Records: Financial transaction data is retained for an extended period, as this is part of a legal requirement.
• Communication Records: Records of interactions with the support team via chat or email are retained for a limited period.

Once the designated retention period has passed, personal data is securely deleted or anonymised.

8 User Rights

Every registered member on bb44 has the following rights regarding their own data:

• Right to Access: The ability to request information about what data we hold about you.
• Right to Rectification: The ability to request that incorrect or incomplete information be updated or corrected.
• Right to Erasure: The ability to request deletion of data in certain circumstances (excluding matters subject to legal obligations).
• Right to Object: The ability to object to your data being used for certain purposes.
• Data Portability: The right to request data about you in a convenient format.

To exercise these rights, contact our support team. We will respond to your request as quickly as possible. For data protection matters related to responsible gaming, we recommend reading our Responsible Gaming Guidelines.

9 Protection of Minors

Only individuals aged 21 or above may register and participate on the bb44 platform. We do not knowingly collect any information from minors.

An age verification process is followed at the time of registration. If it comes to our attention that a person has registered by concealing their age with false information, that account will be closed immediately and the collected data will be deleted.

Families and guardians are asked to remain aware so that minors are not able to use bb44.

10 Policy Changes

bb44 may update this Privacy Policy from time to time. Changes may be made if the scope of services expands, new technology is added, or legal requirements change.

For any significant changes, registered members will be notified by email and the update date will be clearly noted on the website. Continued use of the platform after a change is considered acceptance of the new policy.

To get a clear understanding of the overall terms of service, you may read About bb44 and Our Values.